Frequently Asked Questions
This is a list of questions we are often asked about furniture rental. If you have any questions, take a look through this list and you may find what you need to know.
- General Questions
- Delivery, Installation and Collection
- Contract Termination and Expiration
- Costs, Insurance and Payments
1. General Questions
How do I choose my rental furniture?
We have provided comprehensive inventory lists on this website to make selection simple. Choose the items you want and select one of the three styles where appropriate: traditional, contemporary or apartment. This is to ensure the furnishings are in keeping with the style of your home. If you have a special request or need something that does not appear on our standard inventory lists, contact us and we will advise on its availability and price.
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Do you have other items that are not shown on your website?
The items shown on our website are examples only. We have a wide range of items in different styles and colours and our inventory is constantly growing. If you have any specific requirements, please let us know and we will do all we can to meet your needs.
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What's your minimum rental period?
Our minimum rental period is four weeks. If you wish, you can have furniture for a shorter period but you will have to pay for four weeks rental.
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Do I have to rent a complete package?
You can rent single items, any combination of items or a complete package. The choice is yours. We have collected items into packages purely for your convenience but we are happy to supply whatever you need.
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2. Delivery, Installation and Collection
How fast can you arrange delivery?
Generally we require four working days notice prior to delivery but we will do all we can if you have an emergency.
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What are your delivery/pickup times?
We deliver and pickup during normal business hours (8:30am to 5pm) seven days a week except public holidays (except for appliances - no Sunday delivery). Times outside this can sometimes be arranged so give us a call if you have a special request.
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Do I have to pay for delivery?
No, delivery is free of charge.
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What area do you cover?
We currently operate throughout the Auckland region only.
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Do you install the furniture?
Yes we do. Furniture is unpacked and installed according to your instructions. If you have requested appliances such as whiteware or entertainment systems, these will be installed too. If you have requested kitchenware, this will be unpacked. All packaging will be removed from the premises.
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3. Contract Termination and Expiration
Can I extend my contract if I want to?
Yes you can. As soon as you are sure that you want to extend, please let us know and we will make the necessary arrangements.
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How do I terminate my contract?
If you wish to terminate your contract before the agreed date, you will need to let us know at least seven days before the termination. In emergency situations, we will do our best to arrange pickup.
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What if I have to terminate my contract before the agreed minimum rental period?
Payment will need to be made for the minimum rental period.
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4. Costs, Insurance and Payments
How much will the furniture rental cost?
We can provide quotes online through this website or you can contact us directly for a quote.
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How do I pay?
You may pay by bank transfer, credit card (Mastercard or Visa) or cheque.
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Do I need to have insurance?
We may require evidence that you have contents insurance in place. If not, a bond will be payable.
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Do I have to pay a bond?
We may require a bond to be paid on commencement of your contract (required if no insurance - see above). The bond will be returned on termination of the contract when all outstanding payments have been made and the furniture is returned in good order. No deductions will be made for normal 'wear and tear'.
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